Ongoing client services
Make room for incoming requests alongside the monthly work.
A recurring fee may cover reporting, support or scheduled production, while the client’s requests vary each week. Urgent additions can displace the work already promised without a clear decision about the tradeoff.
We help teams bring these commitments into one planning conversation: what is covered, where new work is recorded and who can change its priority.
When the urgent request arrives
If an urgent request would delay a report, agree whether to move the report, arrange more help or defer the request. Confirm the revised work and dates with the client. Read about additional client work.