Operations advice for service firms.
We help agencies and specialist firms get projects ready, plan the team’s time and handle changes from clients.
Tell us what keeps happening
Four extra interviews.
Adding four interviews also means recruiting, scheduling and analyzing them. Check the fee and presentation date before agreeing to the extra work.
Read the articleWhere is the work getting held up?
If a late brief or another client request keeps changing the week’s plan, tell us about a recent project. We’ll look at what was agreed, what the team received and where the work got held up.
The brief is not ready
We look at what delivery received, the questions it had to ask and which client input was still missing.
Getting work ready to startEvery change comes back to me
We trace recent requests to find where a team lead needs clearer authority or information before answering.
Who approves the change?The team is already booked
We bring confirmed work and the required people into the same view before discussing another deadline.
Planning the workloadStart with one assignment.
Bring the estimate, brief and schedule. Different accounts of the same delay often show where the agreement became unclear.
We can review the problem, try a change with one team or help introduce a process the firm has already agreed.
Ways to work together