Implementation support
Help the team put an agreed change into daily use.
The firm has made a decision, but the people affected still need usable instructions and support with the first cases. We can help prepare the templates, brief the team and resolve questions as they arise.
During the introduction
We check that the instructions cover current work as well as new projects. Questions, exceptions and workarounds feed into a revised version. Old templates are retired when the firm is ready.
Before finishing, we establish who will maintain the material. If the approach still needs testing, start with a process trial. Otherwise, tell us what has been decided and when it needs to begin.