Notes on running client work
Short articles on the questions that reach an owner’s desk.
The brief came back. What was missing?
A longer form will not fix a disagreement about readiness.
Before adding another person
Find the queue a new hire would help clear.
Try the instruction before the rollout
An urgent request will find the gaps in a new process.
What needs a meeting this week?
Share status first. Use the conversation for the choices that remain.
Before agreeing the start date
Check whether the first task can actually begin.